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Refunds and Exchange

F.O.A Exchange Policy.

We at F.O.A clothing want to create a hassle free reliable shopping environment for our customers. So, if you ever have to exchange any product(s) simply follow the steps below: 

 

Contact the F.O.A Customer Care Team: 

 

  1. Send an email¬†to:‚ÄĮ[email protected]¬†or,¬†¬†
  2. Reach out to us via WhatsApp +94 777 120 693
  3. Direct Message us on Instagram or Facebook  

Once your request is acknowledged and approved by our Customer Care Team, we will guide you through the process of returning the products that need to be exchanged. 

Please note:

  • Exchanges are done strictly within 7 days after the delivery is completed¬†
  • All items should be new, unused, and with all F.O.A brand/price tags on the garment still attached. Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.¬†¬†
  • The purchased item(s) are the customer‚Äôs responsibility until they reach the F.O.A store for inspection. The company requests the customer to ensure that the items are packed and sealed up properly for exchange to avoid damage and tampering on their way to the store.¬†
  • All exchange items will be inspected once we receive them before we can complete an exchange request.
  • Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock.
  • If the new item that you are requesting an exchange for has a:¬†
  • Higher Selling Price than the original purchase item¬†‚Äď you will be requested to make an additional payment to cover the difference in price.¬†
  • Lower¬†Selling Price than the original purchase item¬†‚Äď the balance money will not be refunded to you and you will forego that difference.¬†¬†
  • Under garments and bodysuits will not be exchanged due to hygiene reasons.¬†
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return.¬†¬†¬†¬†
  • All exchanges will take a period of 14 days in order to accommodate the courier return time, inspection time, product processing and courier delivery time. Your patience is highly appreciated.¬†¬†
  • Sale¬†items purchased online cannot be exchanged under any circumstances.¬†

 

Damaged or Defected Items:
  • ¬†In the very rare occurrence that you receive a defected product by shopping online on our website, please Contact the F.O.A Customer Care Team:

     

    1. Send an email¬†to:‚ÄĮ[email protected]¬†or,¬†¬†
    2. Reach out to us via WhatsApp +94 777 120 693
    3. Direct Message us on Instagram or Facebook  

     

    • A request to replace a damaged item should be made within 3 days since receiving said item¬†through the delivery courier.

     

    • Once the defected product is collected by the courier, the¬†defected¬†item will be inspected¬†at our¬†warehouse¬†before we can¬†complete¬†and approve¬†an exchange request to¬†ensure if the garments are unworn/unused¬†despite¬†of the damage.¬†

     

    • The purchased item(s) are the customer‚Äôs responsibility until they reach the store. The company requests the customer to ensure that they’re packed up properly for exchange to avoid damage and tampering on their way to the¬†warehouse.¬†All price tags and¬†label must be attached to the garment.¬†¬†

     

    • Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price¬†if the exchange item is of a higher value than the defected item. If the new requested items value is less than the previous items value, the balance will be refunded to you.¬†

     

    • Customers can also opt for a full refund for the value of the defected item if they do not wish to receive another item in exchange for the defected item.¬†

      

    • Please note that the F.O.A management retains all rights to reject or deny refund¬†request¬†if we feel that the defect/damage is not a genuine case. The final decision is at the sole discretion of the management¬†and is non-negotiable.¬†

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