Refund policy
Thank you for shopping with us! We want you to be fully satisfied with every purchase. Please review our return and exchange policy to understand our guidelines:
1. Exchange Period
- You may request an exchange within 7 days (except for items purchased on sale or during promotions) of receiving your order. Exchanges can only be made for the same item in a different size or color, subject to availability.
2. Refunds for Manufacturing Defects Only
- Refunds are issued only if an item has a verified manufacturing defect. If you believe your item is defective, please contact our customer support team within 7 days of receiving your order with photographs and a description of the defect.
3. Non-Returnable and Non-Exchangeable Items
- For hygiene and safety reasons, we cannot accept returns or exchanges on:
- Undergarments
- Accessories
- Bodysuits
4. Sale or Promotional Items
- Please note that items purchased on sale or during promotions are final sale and are not eligible for return, exchange, or refund.
5. Condition of Returned Items
- Items must be returned in their original, unused condition with all tags and packaging intact. Items that appear worn, used, altered, or without tags will not qualify for a return or exchange.
6. Return Shipping
- The customer is responsible for return shipping costs, unless the item is being returned due to a manufacturing defect.
How to Request a Return or Exchange:
To initiate a return or exchange, please reach out to our customer support team with your order number and details about your request. Our team will guide you through the process and provide a return shipping address if applicable.
Contact us on:
Email: customerenquiries@foaclothing.com
Mobile: +94 777 120 693
Landline: 0112 301 331
We appreciate your understanding and cooperation in following our policy!
