E - VOUCHER – FOA Clothing

ORDERS WILL TAKE 4 TO 6 WEEKS FOR DELIVERY

Product information

What's the Point of E-Vouchers If You Can't Redeem Them?

Today I went to redeem a 10,000 e-gift voucher at FOA, One Galle Face. However, I was informed they couldn’t accept it because they didn’t have a functioning device to scan it. They said their “phone” was malfunctioning but I have no idea what device they were actually referring to, as they just vaguely said “phone.”Someone (probably from the technical team) had taken it away to fix the issue. They had no idea when it would be back or how to proceed in the meantime.

This is completely unacceptable. If you don’t have the basic infrastructure to support a simple e-voucher system, then you shouldn’t be issuing them in the first place. Might as well go back to the Stone Age.

F.A.Q.

Heres what our customers usually ask us while shopping

What payment methods can I use?

We offer a variety of payment methods, including major providers such as Mastercard, Visa, American Express, and all major international cards. Additionally, we accept various local payment methods, including Koko and MintPay.

Can I purchase items with another currency?

You can choose a currency that suits your personal preference. The website will direct you to the version specific to your country, based on your IP address. In this version, prices will be listed in the regional currency or in USD.

Can I make changes to my order after it has been placed?

Unfortunately, we are unable to make updates or modifications to an order once it has been placed. This includes removing or adding products and changing the delivery address. If there has been a mistake with your order information, it is best to quickly email us with the order number and the desired changes or call our customer service to inform them. Since orders are usually dispatched the next day, it is recommended to contact us within 24 hours with the correct information.

Do you offer e-gift cards for international customers?

Our e-gift cards can be accessed or sent to individuals from other countries in USD. Our website automatically detects the user's IP address and directs them to the international version of our site, enabling them to purchase or receive e-gift cards in USD regardless of their location. This ensures a seamless and convenient experience for our global customers.

How do I set up a subscription order?

We strive to deliver products to you as soon as possible. Orders are typically dispatched within 1-3 days from the date of placement. If your delivery has not been received within the specified timeframe, please contact our customer service team.

How do I return my items?

To initiate a return or exchange due to size or product issues, please contact our customer service team. They will assist you in facilitating the process. Returns can be made through local courier agents; however, please note that we do not offer free returns to international customers. Therefore, any costs associated with returning items to us will need to be covered by you.